Samsung's Buy & Try program allows consumers to purchase select products, such as soundbars, TVs, and smartphones, and test them for up to 60 days before deciding whether to keep the item. If the customer is not satisfied, they can return the product within that period and receive a full refund, with no additional costs.
This initiative offers greater security when buying, as it eliminates the risk of investing in a product that does not meet expectations. Available in the Samsung online store and app, the program simplifies the return and refund process, which takes up to five days after receiving the returned product.
With the Buy & Test program, Samsung aims to offer a more flexible and reliable shopping experience, especially for products like soundbars and high-tech TVs, which consumers can test in their own environment before making a final decision.
What is the Samsung Buy & Try program?
The Samsung Buy & Try program allows consumers to purchase selected products and use them for up to 60 days before deciding whether to keep them or return them. This initiative offers an extended hands-on experience, distinct from traditional warranties and rights.
You can try out devices like The Frame TVs, soundbars, the Galaxy Z Fold7, and more, with the option of a full refund. The purchase is made through the official Samsung store, including Store+ and the app, ensuring security and convenience.
Differences regarding the right to withdraw from the contract.
The "Buy & Try" program goes beyond the standard right of withdrawal, which generally allows for cancellation within 7 days. Here, the consumer can use the product for 60 days, a significantly longer time for evaluation.
The program is not limited to returns, but includes extended testing with all available features, without additional charges during the period. If the customer chooses to return the product, they will receive a full refund of the amount paid.
Furthermore, the products used can be tested in real-world environments, which is not the case under standard legal law. This initiative is exclusive to purchases made through the official Samsung store, guaranteeing the security and authenticity of the process.
Exclusive advantages for the consumer
Among its main advantages, the program offers flexibility and confidence when purchasing high-value technological equipment. Consumers can evaluate the quality, performance, and features before confirming the purchase.
The extended 60-day period reduces the risk of dissatisfaction, providing a more secure purchase decision. The option to return the item with a full refund avoids financial losses in case of dissatisfaction.
Furthermore, the program supports easy access via the Samsung app and Store+, where the customer controls and monitors the testing and return process transparently. Selected products come with official support throughout the trial period.
How does the Buy & Try program work in practice?
The Buy & Try program offers a 60-day period to try out selected Samsung products, with the possibility of return and refund. It is primarily accessed via the Samsung Online Store and the Samsung App, ensuring flexibility and ease of purchase and use.
Step-by-step guide to making a purchase and starting the trial.
To participate, consumers must access the Samsung Online Store or App and choose one of the eligible products, such as soundbars from the Q and S Series, The Frame TVs, Galaxy Z Fold7, among others.
After purchase, the product is delivered as usual, and the 60-day trial period begins from the date of receipt. During this time, the user can use the item at home as if it were their permanent possession.
There is no need to pay an additional fee for the trial, as payment is made at the time of purchase. If you choose to keep the product, it remains yours after the trial period.
Eligibility and refund conditions
The Buy & Try offer is only valid for purchases made on the official Samsung Online Store or through the Samsung App, and does not include resellers or other platforms.
Customers who purchase specific products listed in the promotion, such as Q800F and S800D soundbars, Music Frame, and certain TV and smartphone models, are eligible to participate.
If the customer chooses to return the product, it must be in the same condition as received, without damage or signs of misuse. The return must occur within 60 days of receipt to guarantee the right to a full refund.
How to request a full refund
The request for a full refund is made directly through the channel where the purchase occurred — the Samsung Online Store or App. The customer must indicate their interest in returning the product and follow the instructions to schedule its pickup.
After confirming the condition of the product, the refund is processed in full, including the amount paid for the original purchase. The time it takes for the refund to be credited varies depending on the payment method used.
The entire process is designed to be simple and transparent, ensuring consumer confidence in their decision to try Samsung products.
Participating products and technologies involved
The Buy & Try program includes a specific selection of devices focused on advanced audio and image technology. These products offer features that stand out for their sound quality and integration with the Samsung ecosystem.
Details about the Q Series and S Series Soundbars
The Q and S Series soundbars are devices that enhance the sound experience in residential environments with support for modern technologies. Both offer support for... Dolby Atmos, providing three-dimensional sound that envelops the listener.
The Q Series line typically stands out for its models with higher power and additional features, such as advanced Bluetooth and Wi-Fi connectivity, as well as easy integration with Samsung Smart TVs. The S Series, on the other hand, focuses on more compact options, maintaining sound quality for smaller spaces without significant loss of immersion.
Both allow control via the Samsung app, ensuring easy sound adjustment and compatibility with voice assistants.
Music Frame features and speakers
The Music Frame combines design and functionality, serving as a sophisticated speaker that also acts as a decorative element. It offers detailed sound quality and can reproduce music in high resolution, making it ideal for environments that value both aesthetics and performance.
Their speakers are designed to offer multiple connections and audio formats, supporting direct streaming via Bluetooth or Wi-Fi, facilitating integrated use with mobile devices. The Music Frame and speakers are compatible with the Samsung app, enabling customized configuration and remote control.
Furthermore, the Music Frame was designed to complement visual environments with a framed image, adding aesthetic value to the product.
Integrated experience with the Samsung Ecosystem
Products participating in the Buy & Try program benefit from the connectivity offered by the Samsung ecosystem. They utilize technologies such as... Galaxy AI, which allows for intelligent audio and image adjustments based on the environment and user preferences.
This integration enables synchronization between smartphones, TVs, and soundbars, creating a unified experience. For example, when using a Samsung Q Series TV combined with a soundbar from the same ecosystem, the user receives automatically calibrated audio to maximize quality.
The ecosystem also facilitates software updates and access to exclusive features, such as voice control and customized settings, expanding the functionality of the devices during the testing period.
Frequently Asked Questions
The program offers a 60-day trial period for select Samsung products, allowing consumers to decide whether to return or keep the item. Participation requires completing specific steps and adhering to clear rules for returns and refunds.
What are the steps to participate in Samsung's Buy and Try program?
The participant must purchase the product from an official Samsung store, either online or in a physical store. The consumer then has up to 60 days to test the product and decide whether to keep it.
Are there any special return conditions for products in the Buy and Try program?
Yes, the customer can return the product within 60 days, provided it is in adequate condition and complies with the program rules. The return does not incur any additional costs for the consumer.
What products are included in Samsung's Buy and Try promotion?
Products available for testing include The Frame TVs, Vision AI OLED TVs, Q800F and S800D soundbars, Music Frame, and the Galaxy Z Fold7, among other selected items in the Samsung ecosystem.
How long do I have to test the Samsung product before deciding if I want to keep it?
The consumer has up to 60 days to try the product and decide whether to return it or keep it. This period is mandatory for all participating products.
How does the refund policy work if I'm not satisfied with the product?
If the product is returned within the specified timeframe, Samsung will issue a full refund of the amount paid, with no extra charges or fees. The refund will be processed using the same payment method used for the purchase, within five business days.
Where can I find the complete terms and conditions for the Buy and Try program?
Full details are available on the official Samsung Brazil website and on the Samsung Newsroom Brazil, where all the rules, conditions, and procedures for participating in the program are explained.
